Review of Social Media Influence on Software Development

Gulshan Nematova; Mobashar Rehman; Aamir Amin; Manzoor Ahmed Hashmani

doi:10.22581/muet1982.2003.15

Gulshan Nematova Faculty of Information and Communication Technology, Universiti Tunku Abdul Rehman (UTAR), Kampar, Malaysia.
Mobashar Rehman Faculty of Information and Communication Technology, Universiti Tunku Abdul Rehman (UTAR), Kampar, Malaysia.
Aamir Amin Faculty of Information and Communication Technology, Universiti Tunku Abdul Rehman (UTAR), Kampar, Malaysia.
Manzoor Ahmed Hashmani Department of Computer nd Information Sciences, Centre for Research in Data Science (CERDAS), Universiti Teknologi PETRONAS, Seri Iskander, Malaysia.

DOI: https://doi.org/10.22581/muet1982.2003.15

Abstract

The Software Development (SD) process requires collaboration and sharing of information in order to achieve the best results required and Social Media (SM) has helped this process immensely. SM is frequently utilized by programmers to strengthen their SD tools. In particular, communication is a key component in collaborative development, when designing large-scale software. An engineer can ask his colleagues around the world for help in solving problems or contact users for feedback. However, there is still a need to do research about the benefits as well as limitation of usage of SM in SD process. This study examines research conducted from 2009 until 2019 to help the researchers as well as businesses to learn more about the relation between SM and SD. Inclusion and exclusion criteria is imposed to sort out the research done during the mentioned time period. Type of data extracted from the selected papers includes authors’ name(s), title of the paper, year of publication, type of publication, country of origin, method used, data analysis, study setting and data collection approach. Furthermore, this paper answers to the questions posed in the study, such as what are the potential limitations of using SM for SD, and what reasons are given by the organizations for utilization of SM for SD. This paper provides a systematic literature review of 31 studies on SM and SD.