RFID-Based Automated Shared Drop Box for Laundry Business: A Process Model

  • Sarwat Iqbal Department of Computer Science, Federal Urdu University of Arts, Science and Technology, Karachi, Pakistan
  • Sana ullah Department of Computer Science, Federal Urdu University of Arts, Science and Technology, Karachi, Pakistan
  • Kamran Ahsan Department of Computer Science, Federal Urdu University of Arts, Science and Technology, Karachi, Pakistan
  • Muhammad Saeed Department of Computer Science, University of Karachi, Karachi, Pakistan.
  • Muhammad Azhar Hussain Department of Computer Science, Federal Urdu University of Arts, Science and Technology, Karachi , Pakistan

Abstract

Collection and delivery of laundry is an important process in the laundry business. The laundry businesses have adopted diverse models such as over the counter collection/delivery, online booking etc. The laundries are collected or delivered from customers’ doorstep or from customers’ desired location at a convenient time. In this paper, business process re-engineering concept has been incorporated to improve the collection and delivery process of laundry using RFID (Radio-Frequency Identification) tagging and Automated Laundry Collection Drop Box. The Devil’s Quadrangle has been used as a tool for evaluation. The proposed model will result in reduction in cost, time and improvement in service quality. It ultimately results in customers’ loyalty, economic efficiency and gain of a competitive advantage over competitor. Other advantages for laundry business include automatic collection and delivery, enhanced customer convenience, enhanced flexibility and industry economic savings, enhanced customer satisfaction and decreased labor work. In the proposed automated laundry collection model, reputed laundry businesses will make a consortium and outsource collection and delivery process to a courier company. Different collection and delivery options are proposed in the model.

Published
Jan 1, 2019
How to Cite
IQBAL, Sarwat et al. RFID-Based Automated Shared Drop Box for Laundry Business: A Process Model. Mehran University Research Journal of Engineering and Technology, [S.l.], v. 38, n. 1, p. 37-52, jan. 2019. ISSN 2413-7219. Available at: <http://publications.muet.edu.pk/index.php/muetrj/article/view/733>. Date accessed: 21 may 2019. doi: http://dx.doi.org/10.22581/muet1982.1901.04.
This is an open Access Article published by Mehran University of Engineering and Technolgy, Jamshoro under CCBY 4.0 International License