E-Governance Service System Readiness Assessment Framework from CSCW’s Perspective

  • Ashraf Ali Waseem Department of Computing, Faculty of Engineering Sciences and Technology, Hamdard University, Karachi, Pakistan
  • Zubair Ahmed Shaikh Department of Computer Science, Muhammad Ali Jinnah University, Karachi,Pakistan.
  • Aqeel-ur- Rehman Department of Computing, Faculty of Engineering Sciences and Technology, Hamdard University, Karachi, Pakistan.

Abstract

Growing E-Participation services compel democratic governments to re-examine their E-Governance service system readiness assessment models with respect to their usability, effectiveness and participatory governance. In practice, the open government data, E-Participation initiatives, and their integration levels, are essential ingredients of E-Governance service systems. The debate about what constitutes EGovernance success, their quantifiable and qualitative variables, their divergent socio-technical dependencies, etc. is still on-going. E-Governance has emerged as a large-scale socio-technical and human centered problem space. We, therefore, assert that HCI (Human Computer Interaction) based system modeling and its supporting socio-technical tools and technologies can effectively be used to design and develop E-participatory governance systems. The research gap analysis highlights a stark paradox by showing a weak correlation between UN (United Nation) provided E-Participation Index and a perceived governance index. As a result, the authors in this paper propose an exclusive human centered and socio-technical design of E-GovSSRA (E-Governance Service System Readiness Assessment) framework by redefining E-Participation model in HCIs CSCW (Computer Supported Cooperative Work) perspective that aimed to present relatively strong correlation with a perceived governance index.

Published
Jan 1, 2019
How to Cite
WASEEM, Ashraf Ali; SHAIKH, Zubair Ahmed; REHMAN, Aqeel-ur-. E-Governance Service System Readiness Assessment Framework from CSCW’s Perspective. Mehran University Research Journal of Engineering and Technology, [S.l.], v. 38, n. 1, p. 53-68, jan. 2019. ISSN 2413-7219. Available at: <http://publications.muet.edu.pk/index.php/muetrj/article/view/734>. Date accessed: 21 may 2019. doi: http://dx.doi.org/10.22581/muet1982.1901.05.
This is an open Access Article published by Mehran University of Engineering and Technolgy, Jamshoro under CCBY 4.0 International License