Article Information  
Impact of TQM and Technology Management on Organizational Performance

Keywords: Total Quality Management, Technology Management, Organizational Performance, ISO-9001

Mehran University Research Journal of Engineering & Technology

Volume 35 ,  Issue 4


1. Benner, M.J., and Tushman, M.L., "Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited", Academy of Management Review, Volume 28, No. 2, pp. 238-256, New York NY, USA, 2003.
2. Sebastianelli, R., and Tamimi, N., "Understanding the Obstacles to TQM Success", Quality Management Journal, Volume 10, pp. 45-56, Milwaukee WI, USA, 2003.
3. Zakuan, N.M., Yusof, S.M., Laosirihongthong, T., and Shaharoun, A.M., "Proposed Relationship of TQM and Organizational Performance using Structured Equation Modeling", Total Quality Management & Business Excellence, Volume 21, No. 2, pp. 185-203, Oxon, UK, February, 2010.
4. Sila, I., "Examining the Effects of Contextual Factors on TQM and Performance through the Lens of Organizational Theories: An Empirical Study", Journal of Operations Management, Volume 25, pp. 83–109, Amsterdam, Netherlands, 2007.
5. Curry, A., and Kadasah, N., "Focusing on Key Elements of TQM–Evaluation for Sustainability", The TQM Magazine, Volume 14, pp. 207–216, West Yorkshire, UK, 2002.
6. Hussien, A.A., "The Implementation of Total Quality Management (TQM) on the Higher Educational Sector in Jordan", International Journal of Industrial Marketing, Volume 1, No. 1, Las Vegas NV, USA, 2011
7. Cooper, J.R., "A Multidimensional Approach to the Adoption of Innovation", Management Decision, Volume 38, pp. 493–502, West Yorkshire, UK, 1998.
8. Barros, S., Sampaio, P., and Saraiva, P., "The Relationship between Quality Approaches and their Impact on Portuguese Companies´ Quality Performance", International Conference on Industrial Engineering and Operations Management, Bali, Indonesia, 2014.
9. Prajogo, D. I., and Sohal, A.S., "The Relationship between TQM Practices, Quality Performance, and Innovation Performance", International Journal of Quality & Reliability Management, Volume 20, No. 8, pp. 901–918, West Yorkshire, UK, 2003.
10. Prajogo, D.I., and Sohal, A.S., "The Integration of TQM and Technology/R&D Management in determining Quality and Innovation Performance", Omega - The International Journal of Management Science, Volume 34, pp. 296–312, Oxford, UK, 2006.
11. Taylor, W.A., and Wright, G.H., "A Longitudinal Study of TQM Implementation: Factors Influencing Success and Failure", Omega - The International Journal of Management Science, Volume 31, pp. 97-111, Oxford, UK, 2003.
12. Aarts, F., and Vos, E., "The Impact of ISO Registration on New Zealand Firms' Performance: A Financial Perspective", The TQM Magazine, Volume13, pp. 180-91, West Yorkshire, UK, 2001
13. Kartha, C.P., "A Comparison of ISO 9000: 2000 Quality System Standards, QS9000, ISO/TS 16949 and Baldrige Criteria", The TQM Magazine, Volume 16, pp. 331-340, West Yorkshire, UK, 2004.
14. Temtime, Z., and Solomon, G. H., "Total Quality Management and the Planning Behavior of SMEs in Developing Economies", The TQM Magazine, Volume 14, pp. 181-191, West Yorkshire, UK, 2002
15. Awan, M.U., "TQM - Customer Satisfaction Relationship in Pharmaceutical Distribution Centers. Journal of Quality and Technology Management", Volume 9, pp. 171–192, Lahore, Pakistan, 2013.
16. Stevenson, W.J., "Operations Management", 9th Edition, McGraw-Hill, New York NY, USA, 2007
17. Veeraphat, K., Rakkarna, S., Chauma, S. and Timyaingam, S., "Implementation of Self Assessment Evaluation for Total Quality Management: A Case Study of Retail Sectors", Procedia - Social and Behavioral Sciences, Volume 88, pp. 73 – 80, Amsterdam, Netherlands, 2013
18. Khan, N., and Khan, M., "Technology - The Backbone of a Sustainable Growth (SG) & Competitive Integral System Model (CISM)", Life Science Journal, Volume 10, No. 2, pp. 540-547, New York NY, USA, 2013.
19. Janpen, P., Palaprom, K., and Horadal, P., "An Application of Total Quality Management for Thai Communities Knowledge Management Systems", International Journal of The Computer, The Internet and Management, Volume 13, pp. 16–1, Bangkok, Thailand, 2005.
20. Sila, I., and Ebrahimpour, M., "Examination and Comparison of the Critical Factors of Total Quality Management (TQM) across Countries," International Journal of Production Research, Volume 41, No. 2, pp. 235–268, Oxon, UK, 2003.
21. Sun, H., and Cheng, T.K., "Comparing Reasons, Practices and Effects of ISO 9000 Certification and TQM implementation in Norwegian SMEs and Large Firms", International Small Business Journal, Volume 20, No. 4, pp. 421–442, London, UK, 2002.
22. Lee, S.M., Rho, B.H., and Lee, S.G., "Impact of Malcolm Baldrige National Quality Award Criteria on Organizational Quality Performance", International Journal of Production Research, Volume 41, No. 9, pp. 2003–2020, Oxon, UK, 2003.
23. Israr, M., and Gangele, A., "A Comparative Analysis between Small and Medium Scale Manufacturing Company through Total Quality Management Techniques", International Conference on Industrial Engineering and Operations Management, Bali, Indonesia, 2014.
24. Arumugam, V., Chang, H.W., Ooi, K.B., and Teh, P.L., "Self-Assessment of TQM Practices: A Case Analysis", The TQM Journal, Volume 21, No. 1, pp. 46–58, West Yorkshire, UK, 2009
25. Ioncica, M., Negoita, I. M., Petrescu, E. C., and Ioncica, D., "Using the European Model of Total Quality Management to Assess the Performance of Organizations. Case Study on Educational Services", Amfiteatru Economic, Volume 11, No. 26, pp. 402-411, Bucuresti, Romania, 2009.
26. Burgelman, R.A., Christensen, C.M. and Wheelwright, S.C., "Strategic Management of Technology and Innovation", McGraw-Hill Irwin, Boston MA, USA, 2003.
27. Percival, J., and Cozzarin, B., "Selecting Manufacturing Business Practices for Maximum Competitive Advantage", Journal of Manufacturing Technology Management, Volume 21, No. 1, pp. 100-121, West Yorkshire, UK, 2007
28. NRC/National Research Council, "Management of Technology: The Hidden Competitive Advantage", National Academy Press, Washington DC, USA, 1987.
29. Saberi, S., and Yusuff, R.M., "Advanced Manufacturing Technology Implementation Performance: towards a Strategic Framework", International Conference on Industrial Engineering and Operations Management, Kuala Lumpur, Malaysia, 2011
30. Chumaidiyah, E., "The Technology, Technical Skill, and R&D Capability in increasing to the Competitive Advantage in Indonesia Telecommunication Service Companies", International Conference on Industrial Engineering and Operations Management, Istanbul, Turkey, 2012.
31. Khalil, T., “Management of Technology: The Key to Competitiveness and Wealth Creation”, McGraw-Hill Science, Engineering & Mathematics, New York, USA, 2000.
32. Gregory N.S., and Mohan V.T., "External Technology Integration in Product and Process Development", International Journal of Operations & Production Management, Volume 24, No. 7, pp. 642 – 665, West Yorkshire, UK, 2004
33. Tasleem, M., Khan, N., and Masood, S.A., "Integrated Role of TQM and Technology Management in Organizational Sustainability", International Conference on Industrial Engineering and Operations Management, Dubai, UAE, 2015.
34. Pycraft, M., Singh, H. and Phihlela, K., "Operations Management", South African Edition. Pearson Education, Cape Town, South Africa, 2000.
35. Cetindamar, D., Phaal, R., and Probert, D., "Understanding Technology Management as a Dynamic Capability: A Framework for Technology Management Activities", Technovation, Volume 29, No. 4, pp. 237-246, Amsterdam, Netherlands, 2009.
36. Kim, D.Y., and Hwang, Y.H., "Self-Certification Framework for Technological Innovation: A Case Study", International Journal of Quality & Reliability Management, Volume 31, No. 7, pp. 751-763, West Yorkshire, UK, 2014.
37. Becker, S.O., and Egger, P.H., "Endogenous Product versus Process Innovation and a Firm’s Propensity to Export", Empirical Economics, Volume 44, No. 1, pp. 329-354, Heidelberg, Germany, 2013.
38. Nair, G.K., "Influence of Information Technology on Financial & Non-Financial Performance of an Organization: An Empirical Study", International Journal of Management, IT and Engineering, Volume 4, No. 1,pp. 470-492, Houston TX, USA, 2014.
39. Guler, I.M., Guillen, J. and MacPherson., "Global Competition, Institutions, and the Diffusion of Organizational Practices: the International Spread of the ISO 9000 Quality Certificates", Administrative Science Quarterly, Volume 47, pp. 207–232, Thousand Oaks CA, USA, 2002.
40. Benner, M.J., and Veloso, F.M., "ISO 9000 Practices and Financial Performance: A Technology Coherence Perspective", Journal of Operations Management, Volume 26, pp. 611-629, Amsterdam, Netherlands, 2008.
41. Corbett, C.J., Montes-Sancho, M.J., and Kirsch, D.A., “The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis", Management Science, Volume 51, No. 7, pp. 1046-1059, Catonsville MD, USA, 2005
42. Arauz, R., and Suzuki, H., "ISO 9000 Performance in Japanese Industries", Total Quality Management & Business Excellence, Volume 1, pp. 3-33, Oxon, UK, 2004
43. Mangula, M.S., and Karugira, D., "Effect of Quality Management Systems (ISO 9001) Certification on Organizational Performance in Tanzania: A Case of Manufacturing Industries in Morogoro", International Journal of Technology Enhancements and Emerging Engineering Research, Volume 1, No. 1, pp. 14-19, India, 2013.
44. Brah, S.A., and Lim, H.Y., "The Effects of Technology and TQM on the Performance of Logistics Companies", International journal of Physical Distribution and Logistics Management, Volume 36, No. 3, pp. 192–209, Yorkshire, UK, 2006.
45. Perera, H.S.C., and Kuruppuarachchi, D., "Impact of TQM and Technology management on Operations Performance", IUP Journal of Operations Management, Volume 9, No. 3, pp. 23–47, Hyderabad, India, 2010.
46. Ojha, D., and Gokhale, R.A., "Logistical Business Continuity Planning-Scale Development and Validation", The International Journal of Logistics Management, Volume 20, No. 3, pp. 342-359, West Yorkshire, UK, 2012.
47. Rahman, S.A., "A Comparative Study of TQM Practice and Organizational Performance of SMEs with and without ISO 9000 Certification", International Journal of Quality & Reliability Management, Volume 18, pp. 35–49, West Yorkshire, UK, 2001.
48. Cortina., J. M., "What is Coefficient Alpha? An Examination of Theory and Applications", Journal of Applied Psychology, Volume 78, pp. 98-104, Washington DC, USA, 1993.
49. Cronbach, L.J., "Coefficient Alpha and the Internal Structure of Test", Psychometrika, Volume 16, No. 3, pp. 297-300, New York NY, USA, 1951.
50. Nunnally, J.C, and Bernstein, I.H., "Psychometric Theory", McGraw-Hill, New York NY, USA, 1994.
51. Kuo, T., Chang, T.J., Hung, K., and Lin, M., "Employees' Perspective on the Effectiveness of ISO 9000 Certification: A Total Quality Management Framework", Total Quality Management & Business Excellence, Volume 20, No. 12, pp. 1321-1335, Oxon, UK, 2009.
52. Trivellas, P., and Santouridis, I., "TQM and Innovation Performance in Manufacturing SMEs: The Mediating Effect of Job Satisfaction", IEEE International Conference on Industrial Engineering and Engineering Management, Hong Kong, 2009.