Impact of TQM and Technology Management on Organizational
Performance
Keywords: Total Quality Management, Technology Management, Organizational Performance,
ISO-9001
Mehran University Research Journal of Engineering & Technology
Volume 35 , Issue 4
MUHAMMAD TASLEEM , NAWAR KHAN , SYED ATHAR MASOOD ,
References
| 1. |
Benner, M.J., and Tushman, M.L., "Exploitation,
Exploration, and Process Management: The
Productivity Dilemma Revisited", Academy of
Management Review, Volume 28, No. 2, pp. 238-256,
New York NY, USA, 2003. |
| 2. |
Sebastianelli, R., and Tamimi, N., "Understanding the Obstacles to TQM Success", Quality Management
Journal, Volume 10, pp. 45-56, Milwaukee WI, USA,
2003. |
| 3. |
Zakuan, N.M., Yusof, S.M., Laosirihongthong, T., and
Shaharoun, A.M., "Proposed Relationship of TQM and
Organizational Performance using Structured Equation
Modeling", Total Quality Management & Business
Excellence, Volume 21, No. 2, pp. 185-203, Oxon, UK,
February, 2010. |
| 4. |
Sila, I., "Examining the Effects of Contextual Factors
on TQM and Performance through the Lens of
Organizational Theories: An Empirical Study", Journal
of Operations Management, Volume 25, pp. 83–109,
Amsterdam, Netherlands, 2007. |
| 5. |
Curry, A., and Kadasah, N., "Focusing on Key Elements
of TQM–Evaluation for Sustainability", The TQM
Magazine, Volume 14, pp. 207–216, West Yorkshire,
UK, 2002. |
| 6. |
Hussien, A.A., "The Implementation of Total Quality Management (TQM) on the Higher Educational Sector
in Jordan", International Journal of Industrial Marketing,
Volume 1, No. 1, Las Vegas NV, USA, 2011 |
| 7. |
Cooper, J.R., "A Multidimensional Approach to the Adoption of Innovation", Management Decision,
Volume 38, pp. 493–502, West Yorkshire, UK, 1998. |
| 8. |
Barros, S., Sampaio, P., and Saraiva, P., "The Relationship
between Quality Approaches and their Impact on
Portuguese Companies´ Quality Performance",
International Conference on Industrial Engineering and
Operations Management, Bali, Indonesia, 2014. |
| 9. |
Prajogo, D. I., and Sohal, A.S., "The Relationship between TQM Practices, Quality Performance, and Innovation
Performance", International Journal of Quality &
Reliability Management, Volume 20, No. 8,
pp. 901–918, West Yorkshire, UK, 2003. |
| 10. |
Prajogo, D.I., and Sohal, A.S., "The Integration of TQM and Technology/R&D Management in determining
Quality and Innovation Performance", Omega - The
International Journal of Management Science,
Volume 34, pp. 296–312, Oxford, UK, 2006. |
| 11. |
Taylor, W.A., and Wright, G.H., "A Longitudinal Study
of TQM Implementation: Factors Influencing Success
and Failure", Omega - The International Journal of
Management Science, Volume 31, pp. 97-111, Oxford,
UK, 2003. |
| 12. |
Aarts, F., and Vos, E., "The Impact of ISO Registration
on New Zealand Firms' Performance: A Financial
Perspective", The TQM Magazine, Volume13,
pp. 180-91, West Yorkshire, UK, 2001 |
| 13. |
Kartha, C.P., "A Comparison of ISO 9000: 2000 Quality
System Standards, QS9000, ISO/TS 16949 and Baldrige
Criteria", The TQM Magazine, Volume 16,
pp. 331-340, West Yorkshire, UK, 2004. |
| 14. |
Temtime, Z., and Solomon, G. H., "Total Quality
Management and the Planning Behavior of SMEs in
Developing Economies", The TQM Magazine,
Volume 14, pp. 181-191, West Yorkshire, UK, 2002 |
| 15. |
Awan, M.U., "TQM - Customer Satisfaction Relationship
in Pharmaceutical Distribution Centers.
Journal of Quality and Technology Management",
Volume 9, pp. 171–192, Lahore, Pakistan, 2013. |
| 16. |
Stevenson, W.J., "Operations Management", 9th
Edition, McGraw-Hill, New York NY, USA, 2007 |
| 17. |
Veeraphat, K., Rakkarna, S., Chauma, S. and Timyaingam,
S., "Implementation of Self Assessment Evaluation for
Total Quality Management: A Case Study of Retail
Sectors", Procedia - Social and Behavioral Sciences,
Volume 88, pp. 73 – 80, Amsterdam, Netherlands, 2013 |
| 18. |
Khan, N., and Khan, M., "Technology - The Backbone
of a Sustainable Growth (SG) & Competitive Integral
System Model (CISM)", Life Science Journal,
Volume 10, No. 2, pp. 540-547, New York NY, USA,
2013. |
| 19. |
Janpen, P., Palaprom, K., and Horadal, P., "An
Application of Total Quality Management for Thai
Communities Knowledge Management Systems",
International Journal of The Computer, The Internet
and Management, Volume 13, pp. 16–1, Bangkok,
Thailand, 2005. |
| 20. |
Sila, I., and Ebrahimpour, M., "Examination and
Comparison of the Critical Factors of Total Quality
Management (TQM) across Countries," International
Journal of Production Research, Volume 41, No. 2,
pp. 235–268, Oxon, UK, 2003. |
| 21. |
Sun, H., and Cheng, T.K., "Comparing Reasons, Practices
and Effects of ISO 9000 Certification and TQM
implementation in Norwegian SMEs and Large Firms",
International Small Business Journal, Volume 20, No. 4,
pp. 421–442, London, UK, 2002. |
| 22. |
Lee, S.M., Rho, B.H., and Lee, S.G., "Impact of Malcolm
Baldrige National Quality Award Criteria on
Organizational Quality Performance", International
Journal of Production Research, Volume 41, No. 9,
pp. 2003–2020, Oxon, UK, 2003. |
| 23. |
Israr, M., and Gangele, A., "A Comparative Analysis
between Small and Medium Scale Manufacturing Company
through Total Quality Management Techniques",
International Conference on Industrial Engineering and
Operations Management, Bali, Indonesia, 2014. |
| 24. |
Arumugam, V., Chang, H.W., Ooi, K.B., and Teh, P.L.,
"Self-Assessment of TQM Practices: A Case Analysis",
The TQM Journal, Volume 21, No. 1, pp. 46–58, West
Yorkshire, UK, 2009 |
| 25. |
Ioncica, M., Negoita, I. M., Petrescu, E. C., and Ioncica,
D., "Using the European Model of Total Quality
Management to Assess the Performance of Organizations. Case Study on Educational Services", Amfiteatru Economic, Volume 11, No. 26,
pp. 402-411, Bucuresti, Romania, 2009. |
| 26. |
Burgelman, R.A., Christensen, C.M. and Wheelwright,
S.C., "Strategic Management of Technology and
Innovation", McGraw-Hill Irwin, Boston MA, USA,
2003. |
| 27. |
Percival, J., and Cozzarin, B., "Selecting Manufacturing
Business Practices for Maximum Competitive
Advantage", Journal of Manufacturing Technology
Management, Volume 21, No. 1, pp. 100-121,
West Yorkshire, UK, 2007 |
| 28. |
NRC/National Research Council, "Management of
Technology: The Hidden Competitive Advantage",
National Academy Press, Washington DC, USA, 1987. |
| 29. |
Saberi, S., and Yusuff, R.M., "Advanced Manufacturing
Technology Implementation Performance: towards a
Strategic Framework", International Conference on
Industrial Engineering and Operations Management,
Kuala Lumpur, Malaysia, 2011 |
| 30. |
Chumaidiyah, E., "The Technology, Technical Skill, and
R&D Capability in increasing to the Competitive
Advantage in Indonesia Telecommunication Service
Companies", International Conference on Industrial
Engineering and Operations Management, Istanbul,
Turkey, 2012. |
| 31. |
Khalil, T., “Management of Technology: The Key to
Competitiveness and Wealth Creation”, McGraw-Hill
Science, Engineering & Mathematics, New York, USA,
2000. |
| 32. |
Gregory N.S., and Mohan V.T., "External Technology
Integration in Product and Process Development",
International Journal of Operations & Production
Management, Volume 24, No. 7, pp. 642 – 665,
West Yorkshire, UK, 2004 |
| 33. |
Tasleem, M., Khan, N., and Masood, S.A., "Integrated
Role of TQM and Technology Management in
Organizational Sustainability", International Conference
on Industrial Engineering and Operations Management,
Dubai, UAE, 2015. |
| 34. |
Pycraft, M., Singh, H. and Phihlela, K., "Operations
Management", South African Edition. Pearson
Education, Cape Town, South Africa, 2000. |
| 35. |
Cetindamar, D., Phaal, R., and Probert, D.,
"Understanding Technology Management as a Dynamic
Capability: A Framework for Technology Management
Activities", Technovation, Volume 29, No. 4,
pp. 237-246, Amsterdam, Netherlands, 2009. |
| 36. |
Kim, D.Y., and Hwang, Y.H., "Self-Certification
Framework for Technological Innovation: A Case Study",
International Journal of Quality & Reliability
Management, Volume 31, No. 7, pp. 751-763,
West Yorkshire, UK, 2014. |
| 37. |
Becker, S.O., and Egger, P.H., "Endogenous Product
versus Process Innovation and a Firm’s Propensity to
Export", Empirical Economics, Volume 44, No. 1,
pp. 329-354, Heidelberg, Germany, 2013. |
| 38. |
Nair, G.K., "Influence of Information Technology on
Financial & Non-Financial Performance of an
Organization: An Empirical Study", International Journal
of Management, IT and Engineering, Volume 4, No. 1,pp. 470-492, Houston TX, USA, 2014. |
| 39. |
Guler, I.M., Guillen, J. and MacPherson., "Global
Competition, Institutions, and the Diffusion of
Organizational Practices: the International Spread of
the ISO 9000 Quality Certificates", Administrative
Science Quarterly, Volume 47, pp. 207–232, Thousand
Oaks CA, USA, 2002. |
| 40. |
Benner, M.J., and Veloso, F.M., "ISO 9000 Practices
and Financial Performance: A Technology Coherence
Perspective", Journal of Operations Management,
Volume 26, pp. 611-629, Amsterdam, Netherlands, 2008. |
| 41. |
Corbett, C.J., Montes-Sancho, M.J., and Kirsch, D.A.,
“The Financial Impact of ISO 9000 Certification in the
United States: An Empirical Analysis", Management
Science, Volume 51, No. 7, pp. 1046-1059, Catonsville
MD, USA, 2005 |
| 42. |
Arauz, R., and Suzuki, H., "ISO 9000 Performance in
Japanese Industries", Total Quality Management &
Business Excellence, Volume 1, pp. 3-33, Oxon, UK,
2004 |
| 43. |
Mangula, M.S., and Karugira, D., "Effect of Quality
Management Systems (ISO 9001) Certification on
Organizational Performance in Tanzania: A Case of
Manufacturing Industries in Morogoro", International
Journal of Technology Enhancements and Emerging
Engineering Research, Volume 1, No. 1, pp. 14-19, India,
2013. |
| 44. |
Brah, S.A., and Lim, H.Y., "The Effects of Technology
and TQM on the Performance of Logistics Companies",
International journal of Physical Distribution and
Logistics Management, Volume 36, No. 3,
pp. 192–209, Yorkshire, UK, 2006. |
| 45. |
Perera, H.S.C., and Kuruppuarachchi, D., "Impact of TQM and Technology management on Operations
Performance", IUP Journal of Operations Management,
Volume 9, No. 3, pp. 23–47, Hyderabad, India, 2010. |
| 46. |
Ojha, D., and Gokhale, R.A., "Logistical Business
Continuity Planning-Scale Development and Validation",
The International Journal of Logistics Management,
Volume 20, No. 3, pp. 342-359, West Yorkshire, UK,
2012. |
| 47. |
Rahman, S.A., "A Comparative Study of TQM Practice
and Organizational Performance of SMEs with and
without ISO 9000 Certification", International Journal
of Quality & Reliability Management, Volume 18,
pp. 35–49, West Yorkshire, UK, 2001. |
| 48. |
Cortina., J. M., "What is Coefficient Alpha? An
Examination of Theory and Applications", Journal of
Applied Psychology, Volume 78, pp. 98-104, Washington
DC, USA, 1993. |
| 49. |
Cronbach, L.J., "Coefficient Alpha and the Internal
Structure of Test", Psychometrika, Volume 16, No. 3,
pp. 297-300, New York NY, USA, 1951. |
| 50. |
Nunnally, J.C, and Bernstein, I.H., "Psychometric
Theory", McGraw-Hill, New York NY, USA, 1994. |
| 51. |
Kuo, T., Chang, T.J., Hung, K., and Lin, M., "Employees'
Perspective on the Effectiveness of ISO 9000
Certification: A Total Quality Management Framework",
Total Quality Management & Business Excellence,
Volume 20, No. 12, pp. 1321-1335, Oxon, UK, 2009. |
| 52. |
Trivellas, P., and Santouridis, I., "TQM and Innovation
Performance in Manufacturing SMEs: The Mediating
Effect of Job Satisfaction", IEEE International
Conference on Industrial Engineering and Engineering
Management, Hong Kong, 2009. |
| |
|
|