This paper reports the machine breakdowns and their impact on the total productivity for the FMCGs (Fast Moving Consumer Goods) industry because higher productivity rate is important factor on which the customer services largely depend in this competitive business world. This paper also suggests that the machine breakdowns and other related problems within the plant are due to improper care, keeping the plant operative for twenty four hours a day, seven days a week without any break and lack of management's concentration towards these issues. These break-downs results in un-timely closure of the plant and very poor production performance is achieved in the plant that affects the service level at great level. Realising the importance of maintenance in improving productivity and service, an attempt has been made in this paper to study the scope of maintenance with the help of a case study.